Frequently Asked Questions

Our menus have a duration of 170 minutes.

Reservations will be made at the corresponding time of the day indicated.

Our lunch service is open at 14.00, and we close at 16.30 at midday.

Dinners will start at 21:00h and closing time will be at 00.30.

In order to make a reservation, you will be asked to provide the following information:

Name.
Last name.
Contact Phone.
E-mail.
Credit or Debit Card.
Your card will not be charged unless you violate our cancellation policy. In any case, the charge will never be made without prior notice from the reservations team and without proposing different options.

To cancel a reservation, please send an email to reservas@fierrovlc.com.

If the reservation is cancelled at least 3 days (72 hours) prior to the reservation date, the cancellation policy will be waived. If the cancellation occurs within 72 hours prior to the reservation, FIERRO is entitled to a charge of 60€ per diner cancelled. If the cancellation occurs within 24 hours prior to your reservation, we will charge you the price of the reserved menu per guest. If the cancellation comes with a Gift Voucher reservation, the Gift Voucher will no longer be valid.

FIERRO will offer you the option to change the date after the payment has been made, and the amount will be charged as a deposit for the next date and will be deducted from the final ticket.

If you have any questions, please do not hesitate to contact us at +34963305244.

In the case of a change of service within the same day, the possibility is subject to FIERRO’s availability.

For date changes, the possibility is subject to FIERRO’s availability. In this case, the Restaurant is entitled to the application of a charge of 60€ as a deposit per guest. This amount will be deducted from the total amount consumed on the day of the new reservation.

FIERRO has a single lunch service (14.00) and a single dinner service (21.00). if you think your arrival time will be delayed, please let us know well in advance.

FIERRO reserves the right to refuse admission after 30 minutes from the time of your reservation.

The reduction of diners is possible, as long as it is within the aforementioned time margins. To manage them you must send an e-mail to reservas@fierrovlc.com with all the information of the reservation in order to make the change. Changes made within 72 hours are subject to the above cancellation policy compensation.

No, when you make your reservation you will get a reference number that must match the one we have. If you are unable to come, please let us know the name and telephone number of the person who will take your place so that we can adapt to your needs or if there are any allergies or intolerances.

It is very simple, since we offer you our GIFT VOUCHERS. On the website where the reservation is made, you can choose the option you prefer from our GIFT VOUCHERS, exclusive for two people.

We also have the option of a physical GIFT VOUCHER that can be picked up at our facilities or we can provide a digital document.

All extras not included in the GIFT VOUCHER will be paid separately.

The person receiving the GIFT VOUCHER should check FIERRO’s availability by calling +34963 30 52 44 or emailing reservas@fierrovlc.com. To make the reservation effective, you must provide the code that appears on the GIFT VOUCHER.

Our GIFT VOUCHERS have an expiration date of 6 months from the date of purchase. If the GIFT VOUCHER purchased has expired and you would like to redeem it, please contact us by calling +34963 30 52 44 or by sending an e-mail to reservas@fierrovlc.com.

If you cancel your reservation made with a GIFT VOUCHER within 72 hours prior to your reservation the voucher will be invalid.

If your GIFT VOUCHER corresponds to a menu not offered at the time of your reservation, it will become a voucher to be deducted from your final ticket.

We also have, if you prefer, a FIERRO GIFT CARD where you can indicate the amount you wish to give, which you will find in the same place next to the GIFT VOUCHERS.

At the time of booking, you must inform us of your requests, intolerances or inconveniences through the web or by writing an e-mail to reservas@fierrovlc.com. We will try to attend to them as much as possible and adapt the menu to their needs. We are at your disposal for this.

Our menus contain various ingredients, if you are vegetarian, vegan or pregnant or have specific needs we would need you to let us know at the time of booking or by sending an email to reservas@fierrovlc.com.

Children are welcome at FIERRO. If you wish to bring a child, please let us know in the comments of the reservations so that we can adapt the menu for them, or the space in case you come with a baby stroller.

Different pairings are available, including a non-alcoholic pairing and a mixed pairing to satisfy all preferences. We have an attractive wine list selected by our sommelier.

Our wine cellar service is offered by the bottle or glass.

Our facilities are perfectly adapted for people with reduced mobility. Please inform us in advance of any needs you may have so that we can adapt to them and offer you the maximum comfort at the table, access to services, etc.

Logo del restaurante Fierro
Logo del restaurante Fierro