0.PURPOSE AND ACCEPTANCE

This legal notice regulates the use of the website www.fierrovlc.com (hereinafter, THE WEBSITE), owned by Fierro Gastronómico (hereinafter, THE OWNER OF THE WEBSITE).

Browsing the website of THE OWNER OF THE WEBSITE confers the condition of user of the same and implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, which may undergo modifications.

The user undertakes to make correct use of the website in accordance with the laws, good faith, public order, traffic uses and this Legal Notice. The user will be liable to THE OWNER OF THE WEBSITE or to third parties for any damages that may be caused as a result of a breach of this obligation.

Translated with www.DeepL.com/Translator (free version)

1.IDENTIFICATION AND COMMUNICATIONS

THE OWNER OF THE WEBSITE, in compliance with Law 34/2002, of 11 July, on information society services and electronic commerce, informs you that:
Its company name is: TÁNDEM GASTRONÓMICO S. L.

Its CIF/NIF/NIE is: B98799752.
Its registered office is at: CALLE DOCTOR SERRANO 4 BAJO DERECHA 46006 VALENCIA.
In order to communicate with us, we put at your disposal different means of contact that we detail below:
Email: info@fierrovlc.com.
All notifications and communications between users and THE OWNER OF THE WEBSITE will be considered effective, for all purposes, when they are made by post or any other of the aforementioned means.

2. CONDITIONS OF ACCESS AND USE

The website and its services are free and open access, however, THE OWNER OF THE WEBSITE conditions the use of some of the services offered on its website to the prior completion of the corresponding form.

The user guarantees the authenticity and timeliness of all data provided to THE WEBSITE OWNER and shall be solely responsible for any false or inaccurate statements made.

The user expressly undertakes to make appropriate use of the contents and services of THE OWNER OF THE WEBSITE and not to use them for, among others:

a) Disseminate content that is criminal, violent, pornographic, racist, xenophobic, offensive, in defence of terrorism or, in general, contrary to the law or public order.

b) Introduce into the network computer viruses or perform actions likely to alter, damage, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of THE OWNER OF THE WEBSITE or third parties; as well as hinder the access of other users to the website and its services through the massive consumption of computer resources through which THE OWNER OF THE WEBSITE provides its services.

c) Attempt to access the e-mail accounts of other users or restricted areas of the computer systems of THE WEBSITE OWNER or third parties and, where appropriate, extract information.

d) Infringe intellectual or industrial property rights, as well as violate the confidentiality of the information of THE WEBSITE OWNER or third parties.

e) Impersonate the identity of another user, public administrations or a third party.

f) Reproducing, copying, distributing, making available or in any other way publicly communicating, transforming or modifying the contents, unless authorised by the owner of the corresponding rights or it is legally permitted.

g) Collect data for advertising purposes and to send advertising of any kind and communications for sales or other commercial purposes without prior request or consent.

All the contents of the website, such as texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to THE OWNER OF THE WEBSITE, and none of the exploitation rights of the same may be understood to be transferred to the user beyond what is strictly necessary for the correct use of the website.

In short, users accessing this website may view the contents and make, where appropriate, authorised private copies provided that the elements reproduced are not subsequently transferred to third parties, nor are they installed on servers connected to networks, nor are they subject to any type of exploitation.

Likewise, all trademarks, trade names or distinctive signs of any kind that appear on the website are the property of THE OWNER OF THE WEBSITE, and it may not be understood that the use of or access to the same attributes any right over the same to the user.

The distribution, modification, transfer or public communication of the contents and any other act that has not been expressly authorised by the holder of the exploitation rights are prohibited.

The establishment of a hyperlink does not imply in any case the existence of a relationship between THE WEBSITE OWNER and the owner of the website in which it is established, nor the acceptance and approval by THE WEBSITE OWNER of its contents or services. Those persons who intend to establish a hyperlink must request prior written authorisation from THE WEBSITE OWNER. In any case, the hyperlink will only allow access to the home-page or home page of our website, and must also refrain from making false, inaccurate or incorrect statements or indications about THE WEBSITE OWNER, or include illegal content, contrary to good customs and public order.

THE OWNER OF THE WEBSITE is not responsible for the use that each user makes of the materials made available on this website nor for the actions carried out on the basis of the same.

3. CONDITIONS OF ACCESS AND USE

The website and its services are free and open access, however, THE OWNER OF THE WEBSITE conditions the use of some of the services offered on its website to the prior completion of the corresponding form.

The user guarantees the authenticity and timeliness of all data communicated to THE WEBSITE OWNER and shall be solely responsible for any false or inaccurate statements made.

The user expressly undertakes to make appropriate use of the contents and services of THE OWNER OF THE WEBSITE and not to use them for, among others:

a) Disseminate content that is criminal, violent, pornographic, racist, xenophobic, offensive, in support of terrorism or, in general, contrary to the law or public order.

b) Introduce into the network computer viruses or perform actions likely to alter, damage, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of THE OWNER OF THE WEBSITE or third parties; as well as hinder the access of other users to the website and its services through the massive consumption of computer resources through which THE OWNER OF THE WEBSITE provides its services.

c) Attempt to access the e-mail accounts of other users or restricted areas of the computer systems of THE WEBSITE OWNER or third parties and, where appropriate, extract information.

d) Infringe intellectual or industrial property rights, as well as violate the confidentiality of the information of THE WEBSITE OWNER or third parties.

e) Impersonate the identity of another user, public administrations or a third party.

f) Reproducing, copying, distributing, making available or in any other way publicly communicating, transforming or modifying the contents, unless authorised by the owner of the corresponding rights or it is legally permitted.

g) Collect data for advertising purposes and to send advertising of any kind and communications for sales or other commercial purposes without prior request or consent.

All the contents of the website, such as texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to THE OWNER OF THE WEBSITE, and none of the exploitation rights of the same may be understood to be transferred to the user beyond what is strictly necessary for the correct use of the website.

In short, users who access this website may view the contents and make, where appropriate, authorised private copies provided that the elements reproduced are not subsequently transferred to third parties, nor are they installed on servers connected to networks, nor are they subject to any type of exploitation.

Likewise, all trademarks, trade names or distinctive signs of any kind that appear on the website are the property of THE OWNER OF THE WEBSITE, without it being understood that the use of or access to the same attributes any right over the same to the user.

The distribution, modification, transfer or public communication of the contents and any other act that has not been expressly authorised by the owner of the exploitation rights are prohibited.

The establishment of a hyperlink does not imply in any case the existence of a relationship between THE WEBSITE OWNER and the owner of the website in which it is established, nor the acceptance and approval by THE WEBSITE OWNER of its contents or services. Those persons who intend to establish a hyperlink must request prior written authorisation from THE WEBSITE OWNER. In any case, the hyperlink will only allow access to the home-page or home page of our website, and must also refrain from making false, inaccurate or incorrect statements or indications about THE WEBSITE OWNER, or include illegal content, contrary to good customs and public order.

THE OWNER OF THE WEBSITE is not responsible for the use that each user makes of the materials made available on this website nor for the actions carried out on the basis of the same.

4. PRIVACY POLICY

When we need to obtain information from you, we will always ask you to provide it voluntarily and expressly. The data collected through the data collection forms on the website or other means will be included in a personal data file duly registered in the General Data Protection Register of the Spanish Data Protection Agency, for which THE WEBSITE OWNER is responsible. This entity will treat the data confidentially and exclusively for the purpose of offering the services requested, with all the legal and security guarantees imposed by Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Royal Decree 1720/2007, of 21 December and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

THE OWNER OF THE WEBSITE undertakes not to transfer, sell or share the data with third parties without your express approval.

Likewise, Fierro Espacio Gastronómico will cancel or rectify the data when they are inaccurate, incomplete or no longer necessary or relevant for their purpose, in accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data.

The user may revoke the consent given and exercise the rights of access, rectification, cancellation and opposition by contacting TÁNDEM GASTRONÓMICO S. L. at its registered office for this purpose.

Its CIF/NIF/NIE is: B98799752.
Its registered office is at: CALLE DOCTOR SERRANO 4 BAJO DERECHA 46006 VALENCIA, duly identifying themselves and visibly indicating the specific right being exercised.

THE WEBSITE OWNER adopts the corresponding levels of security required by the aforementioned Organic Law 15/1999 and other applicable regulations. However, it assumes no liability for damages arising from alterations that third parties may cause in computer systems, electronic documents or user files.

THE WEBSITE OWNER may use cookies during the provision of website services. Cookies are physical files containing personal information stored in the user’s own terminal. The user has the possibility of configuring their browser in such a way as to prevent the creation of cookie files or to warn of the same.

If you choose to leave our website through links to websites that do not belong to our entity, THE WEBSITE OWNER shall not be responsible for the privacy policies of such websites or for the cookies that they may store on the user’s computer.

Our policy with respect to e-mail is focused on sending only communications that you have requested to receive.

If you prefer not to receive these messages by e-mail, we will offer you the possibility of exercising your right to cancel and waive receipt of these messages, in accordance with the provisions of Title III, Article 22 of Law 34/2002 of Services for the Information Society and Electronic Commerce.

5. PROCEDURE IN THE EVENT OF UNLAWFUL ACTIVITIES BEING CARRIED OUT

In the event that any user or third party considers that there are facts or circumstances that reveal the unlawful nature of the use of any content and/or the carrying out of any activity on the web pages included or accessible through the website, they must send a notification to THE WEBSITE OWNER duly identifying themselves, specifying the alleged infringements and expressly declaring under their responsibility that the information provided in the notification is accurate.

For all litigious matters concerning THE WEBSITE OWNER’S WEBSITE, Spanish legislation shall apply, and the Courts and Tribunals of VALENCIA (Spain) shall have jurisdiction.

6. PUBLICATIONS

The administrative information provided through the website does not replace the legal publication of laws, regulations, plans, general provisions and acts that have to be formally published in the official journals of the public administrations, which are the only instrument that attests to their authenticity and content. The information available on this website should be understood as a guide with no purpose of legal validity.

FIERRO RESTAURANTE in compliance with the Law of Information Society Services and Electronic Commerce (LSSICE) and the Spanish Organic Law 15/1999 on Data Protection, guarantees the total privacy of the personal data of our customers and users. All data sent through the forms on our website, are part of a database owned by FIERRO RESTAURANTE . protected and registered with the AGPD in accordance with these laws.

We would like to take this opportunity to remind you that Fierro RESTAURANT does not sell or share the data provided by our users with any entity or organisation. This data may only be used for the purpose of managing the operation of the Site and to provide the services that the user has requested and authorised, as well as to offer them informative or other communications that we consider to be of interest to them. The fields indicated as compulsory are essential in order to be able to make the requested reservation.

You may exercise your rights of access, rectification, cancellation and opposition of your data, as well as expressing your wish not to receive information from our company, by sending an email to the following address: info@fierrovlc.com

BOOKING CONDITIONS

By making a reservation, the client accepts and agrees to these conditions.
Reservations will be managed under the commercial name FIERRO RESTAURANTE .
The reservation gives the right to attend the meal on the date, time and number of diners indicated on the reservation.

The reservation will not become effective until the details of the reservation card have been entered.

In the event of a no-show on the date and time indicated, the total amount of the contracted menu will be considered as payment of the reservation, as compensation for non-compliance with the reservation, and said amount will be applied to the payment of said compensation.

No refunds, cancellations or cancellations will be accepted, unless expressly communicated in writing by Fierro within the established deadlines.

Modifications will only be accepted in the following cases and always at least 3 DAYS prior to the initial reservation.

Change of date, time or service. You will choose another date for the reservation, time and/or service (always within the same season), subject to availability of the restaurant. In this case, the restaurant will charge 50 € as compensation, which will be deducted from the total amount invoiced on the day of the reservation.
Extending the number of diners in a reservation. It will be managed through the website as if it were a new reservation for people who wish to join the dinner.
Reduction of the number of diners. If the cancellation is made within 72 hours prior to the day of the reservation, a charge of €50 will be made as compensation for each cancelled reservation.
Cancellations or modifications of reservations made within 24 hours prior to the reservation will be penalised with the full charge of the agreed menu. In the event of a change of date, the amount paid will be deducted from the total amount consumed.

The client must send an email to reservas@fierrovlc.com and provide the details with which the initial reservation was confirmed. The new reservation will not be definitive until it is accepted and confirmed by Fierro.

The client must send an email to reservas@fierrovlc.com and provide the details with which the initial booking was confirmed. The new booking will not be definitive until acceptance and confirmation by Fierro.

Reservations are not nominative, and may be transferred to other people, who will also be subject to the presentation of the booking voucher with its corresponding code and with the same obligations as the person who made the reservation, especially the “booking conditions”. Changes must be communicated in order to adapt the menu to the needs of new diners (allergens).

A space is provided for customers to indicate allergies, intolerances or other food problems in order to be able to adapt the menu to the needs of each customer, which must be communicated at the time of booking.

The FAQ section is available to customers in order to expand the information in these conditions, so that the acceptance of these conditions also implies acceptance of the FAQ.

To be able to make a reservation it is essential to be of legal age.

METHODS OF PAYMENT

The reservation will be managed by credit card, where no amount will be charged but will be held in case of absence of the client. Any surplus once on the premises can be paid for on the premises by cash or credit card.

If you have any problems paying by credit card, please contact your bank or contact us at info@fierrovlc.com or by telephone on 963 305 244.

LIMITATION OF LIABILITY

The menu shown on our website does not necessarily coincide in its entirety with the menu served on the day of your reservation, as market conditions or other reasons of force majeure may make this impossible. However, the content will basically coincide with that indicated.

The contents of the website may be inaccurate or incomplete, so if you have any doubts, please contact info@fierrovlc.com.

Fierro reserves the right to postpone the date of the reservation chosen by a diner (always agreeing with him/her which new date is suitable) in the event that the minimum number of diners per service required for a dinner at Fierro’s table of twelve is not reached.

If the diner is unable to attend the restaurant on any other day, he/she will receive back the deposit previously paid. In the event that a new date is agreed, this amount will remain deposited as a deposit for the new reservation.

 

SCHEDULE

Our Seasonal Menu lasts 170 minutes. Reservations for our seasonal menu will be at 14.00, our midday closing time is 16:30.

Dinners will start at 21:00h, except for special cases, which will be informed in each event and the closing time will be at 00.30.

WHICH DATA WILL BE ASK

In order to make a booking you will be asked for: Name, Surname, Contact Telephone and credit or debit card details.

No charge will be made to your card unless you breach our cancellation policy. In any case, the charge will be made it without prior notice from the reservation team and without proposing different options.

DON’T SHOW

To cancel a reservation you must send an email to reservas@fierrovlc.com.

If the reservation is cancelled at least 3 days (72 hours) before the date of the dinner it will be managed without applying the compensation for cancellation policy, if the cancellation occurs within 72 hours prior to the reservation, the restaurant is entitled to charge €50 per diner cancelled. If the cancellation occurs within 24 hours prior to the reservation, we will charge €115 per guest. If the cancellation comes with a Gift Voucher reservation, the Gift Voucher will no longer be valid.

If you have any queries, please do not hesitate to contact us on 963305244. The Restaurant will offer the option of changing the date after the payment has been made, the amount will be charged as a deposit for the next date and will be deducted from the final ticket.

If you have any queries, please do not hesitate to contact us on 963305244.

DATE OR SERVICES CHANGES

We can offer a Service Change by the availability of the Restaurant.

In the case of a change of service within the same day, the possibility is subject to the availability of the restaurant.

To date changes Fierro Restaurant will charge an amount of 50 € per seat as fee. This amount will be given back from your final ticket.

REDUCE THE SEATS

You can cancel or make changes to the number of guests in the company up to 3 days before the scheduled booking. If you want to cancel or change the number on the day of your booking, please contact the restaurant.

IS MY BOOKING PERSONAL AND UNTRANSFERABLE?

No, is not. You can assist with the number of references of the booking. It is important to inform us if you make a booking with the name of another person.

GIFT

It is very simple, as we offer you a gift voucher. On the website where the booking is made, you must tick the gift voucher option. We also have the option of a physical gift voucher that can be collected at our facilities or we can provide a digital document.

All extras not included in the Gift Voucher will be paid for separately.

The person who receives the Gift Voucher must check the availability of the Restaurant by calling 963 30 52 44 or by sending an email to reservas@fierrovlc.com. To make the reservation effective, the code that appears on the Gift Voucher must be provided.

Each Gift Voucher has an expiry date of 6 months from the date of purchase. If the Gift Voucher has expired and you wish to redeem it, please contact the Restaurant.

If you cancel your reservation made with a Gift Voucher within 72 hours prior to your reservation the voucher will be invalid.

ALLERGIES AND SPECIAL DIETS

You can write your allergies and intolerances in a specific field of the booking form.

VEGGIES

For special diets, we can offer a different Menu, please let us know by email.

KIDS

Fierro Restaurant admits Childrens, but maybe is not a grateful experience for them. If you planned to assist with kids, please let us know by email.

CAN REDUCED MOBILITY PEOPLE ACCESS?

Our installations are adapted for people with educed mobility.
We happily adapt as much as we can our space, we ask in advance knowing that kind of situation to prepare properly the space.

¡REGALA GASTRONOMÍA!

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